Terms of service
These terms govern your use of the Turis platform and turis.app. By using either, you agree to them. Questions to contact@turis.app.
1. Definitions
Platform: the Turis B2B commerce platform, offered as software-as-a-service, in both free and paid subscription tiers.
User: the subscribing organisation and its employees, capped at the maximum users included in the selected subscription.
2. Turis ApS obligations
2.1 We provide access to the selected subscription. Paid access begins on receipt of payment via Stripe.
2.2 We don’t change the price of a current subscription period after payment.
2.3 We may reference your name and brand in marketing material (logo wall, case studies). Tell us if you’d rather we didn’t.
2.4 If we voluntarily wind the platform down, we’ll keep it running for at least 12 months — or until the last paying customer leaves. Insolvency events are an exception.
2.5 We aim for maximum uptime but aren’t responsible for crashes or disruptions caused by factors outside our control (upstream networks, power, third-party outages). We restore service as fast as we can.
3. Your obligations & license terms
3.1 Subscriptions are pre-paid monthly or yearly. Prices are excluding VAT.
3.2 You don’t acquire the Platform or any copy of it — you license access to use it as software-as-a-service.
3.3 Subscriptions auto-renew unless you cancel at least one month before the renewal date. Cancel in writing to contact@turis.app — the cancellation is valid once we confirm.
3.4 Missed payment triggers reminders at 7 days and 17 days (the second adds a DKK 150 fee). If still unpaid 7 days after the second reminder, access is suspended.
3.5 Material breach lets us terminate immediately without notice. No refund on prepaid subscription in that case.
3.6 Payment details are stored by our processor, Stripe. Keep them current — you’re responsible for timely payment.
3.7 You’re responsible for the prices, VAT, and tax treatment of your uploaded goods, and for using the Platform in line with applicable Danish and international law.
3.8 No right of withdrawal once a subscription is purchased — applies to both new and renewing subscriptions.
4. Service level & uptime
We target maximum uptime but provide no compensation for direct or indirect loss caused by downtime, including operating loss, loss of profit, or consequential loss. See section 9 on liability.
5. Third-party services
We may surface third-party software, apps, or links from the Platform — as a convenience. Use is between you and the third party, at your risk. Their terms apply, not ours.
6. Intellectual property
6.1 The Platform and everything it returns (excluding your own data) is protected by copyright and other IP rights, owned by or licensed to Turis ApS. Any custom-built software for you is also ours unless otherwise agreed in writing.
6.2 No IP rights are transferred to you.
6.3 By uploading content to the Platform, you grant us a global license sufficient to operate the service on your behalf. You warrant the content doesn’t infringe third-party rights.
7. Data processing
We store and process your data per our data processing agreement. We retain your data for up to 12 months — backup beyond that is your responsibility. On termination, we may keep anonymised aggregate data for product analytics.
8. Platform changes
We continuously update and improve the Platform. We may change composition, structure, services, or subscriptions — with or without notice.
9. Liability
Parties are liable per Danish general law. Turis ApS is never liable for operating loss, consequential damage, or other indirect loss — loss of data is considered indirect. Total cumulative liability is capped at fees paid in the 12 months immediately preceding the damaging event.
10. Governing law & venue
Danish law applies (CISG excluded). Disputes go to mediation first, then to arbitration at the Arbitration Institute in Copenhagen with a single arbitrator.
11. Confidentiality
Both parties are subject to confidentiality. Information learned in performing these terms may only be used to perform them. Neither party will discredit the other.
12. Changes to these terms
We can amend these terms with one month’s notice. Continued use after the amendment takes effect = acceptance.